Refund and Returns Policy

Effective Date: [Nov 19, 2024]

At HighDro Herb, we value customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

1. Eligibility for Returns

• Items must be unused, in their original packaging, and in the same condition as received.
• Returns must be initiated within 14 days of receiving your order.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Perishable goods (e.g., herbs, mushrooms, or other consumables).
• Items on sale or purchased with discounts.
• Products with tampered or missing seals.

3. Return Process

1. Contact us at [Insert Email Address] with your order number and reason for return.
2. We will provide instructions for shipping the item back to us.
3. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [5-10] business days, and the amount will be credited back to your original payment method.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging. We will provide a replacement or refund at no additional cost.

6. Exchanges

We only replace items if they are defective or damaged. For exchanges, contact us at [Insert Email Address].

7. Contact Us

If you have questions or need assistance with returns or refunds, please contact us:
HighDro Herb
Email: [Insert Email Address]
Phone: [Insert Phone Number]

We are committed to resolving any issues promptly and ensuring your satisfaction!